Refund Policy

Refund requests must be submitted within 3 calendar days (72 hours) of the original purchase.

Additionally, your course usage at the time of the request must be at or below 15%. We define "usage" as the percentage of course lessons marked as viewed or completed. You are not eligible for a refund if a certificate has been issued or if a final project or assignment has been submitted.

You can request a refund directly through the Student Dashboard at /student/orders. Alternatively, you can email refunds@apexskills.academy with your order number and the reason for your request.

If you experience a genuine technical problem (such as videos failing to play or platform errors preventing access) or encounter a significant content mismatch from what was described on the sales page, contact support. We review these cases regardless of the standard 15% usage threshold.

Approved refunds are processed back to the original payment method through our payment processor within 5-7 business days. Course access is revoked immediately upon refund approval.

If an order is refunded, any affiliate commission or reseller settlement generated from that specific order is automatically reversed and deducted from the respective partner's pending balances.

Orders placed before August 16, 2026 are governed by the refund policy in effect at the time of purchase, which allowed a 7-day window and a 30% usage threshold. The current policy applies to all orders placed from August 16, 2026 onward.

We do not issue refunds for the following:

• Requests made after the 3-day window has expired.
• Courses where usage exceeds 15%.
• Courses where a certificate has already been issued.
• Reseller storefront license entry fees (₹4,999) — these are one-time, lifetime fees and are strictly non-refundable.

For any questions regarding refunds, please email refunds@apexskills.academy.