Grievance Redressal

This page provides the grievance redressal mechanism for ApexSkills Academy Pvt. Ltd. in accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020. We maintain this procedure to address concerns raised by users regarding our platform or services.

In compliance with applicable regulations, we have appointed a Grievance Officer to review and resolve formal complaints.

• Name: [To be designated]
• Designation: Grievance Officer
• Email: grievance@apexskills.academy
• Address: ApexSkills Academy Pvt. Ltd., [Registered Office Address]

Note: Contact details of the designated Grievance Officer will be updated on this page.

To file a grievance, send an email to grievance@apexskills.academy. Include the following information in your request:

• Your registered email address
• Relevant order or account details
• A clear, detailed description of the issue

Upon receiving your email, we provide an acknowledgment within 48 hours. We aim to offer a resolution or a status update within 15 business days from the date of acknowledgment.

If you are unsatisfied with the resolution provided by the Grievance Officer, you may escalate the matter. To do so, reply to the acknowledgment email with "Escalation" in the subject line. Escalated grievances are reviewed by a senior member of our compliance team.

This grievance redressal mechanism is maintained under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.