Reseller Refund Policy

1. Overview

This policy explains how customer refunds work for purchases made through reseller storefronts on the ApexSkills platform.

2. Customer Refund Eligibility

Purchases made through a reseller store are subject to the same refund rules as the main platform. A customer can request a refund within 3 days of purchase, provided they have consumed 15% or less of the course content.

For full eligibility details, see the platform Refund Policy.

3. Who Processes Refunds

All refund requests are handled directly by ApexSkills, not the reseller. Resellers are not responsible for processing or deciding the outcome of customer refund requests.

Customers can request refunds through their Student Dashboard or by emailing refunds@apexskills.academy.

4. Impact on Reseller Settlements

When a customer refund is approved, the corresponding settlement for that order is reversed from the reseller's balance. If the settlement for that specific order was already paid out after the standard 7-day settlement hold, the reversed amount will be deducted from your future settlements.

5. Reseller License Fee

The one-time reseller license fee of ₹4,999 grants lifetime access to the reseller platform and is strictly non-refundable under any circumstances.